Frequently Asked Questions
Services
The services the business provides are confidential. Appreciating client confidentiality is important. Of the work completed, we avoid using it for advertising purposes and advocate the protection of customer identity.
Customers have clear expectations for honest work.
Respectful good communication is imperative for the business and influences the achievement of negotiated goals. Providing thorough, consistent and timely services builds trusting relationships and promotes customer retention.
Communication is made via email, telephone, text messages, and postal mail (as customer preference). We can use a variety of safe online tools for communication — Gmail, Skype, WhatsApp, Zoom, FaceTime, Facebook, Twitter, Pinterest and LinkedIn. It is our priority, someone is always available to assist customers by answering enquiries, clarifying details and giving updates. In some situations, we may be required to resolve a dispute or collect monies owed.
We comply with the Australian Communications and Media Authority (ACMA) Calling Standards and telemarketing rules. We do not participate in robocalling or robotexting.
A secure management system will store your document. Secured files can only be accessed by the editor and/or business owner.
Record of work is kept for at least 30 days to satisfy University requirements. At the request of the customer, work can be deleted after 30 days.
Our email correspondence provides 256-bit Transport Layer Security (TSL) with 2048 Rivest–Shamir–Adleman (RSA) certificate for encryption keys for the validation and key exchange phases. This is within the legal range of cryptography strength for international internet use.
It is our protocol not to use social media for confidential communication when discussing work details, however, social media is used for answering brief enquires. Facebook and Twitter are reliable with E2EE security measures. LinkedIn enables an opt-in SSL encryption.
Our payments for services and products are accepted by using PayPal or direct bank deposit with Westpac Banking Corporation.
Medical Presentations does not store customer's credit and debit card information. Risk of payment fraud from storing of payment details is eliminated. We prove secure payment processing and security of your to prevent theft.
Secure Payment to Merchant Account
Bank: Westpac Banking Corporation
BSB: 032-326
Account: 201263
Website
The Medical Presentations website is in compliance with the Payment Card Industry Data Security Standard (PCI DSS). HTTPS uses TLS (SSL) to encrypt. SSL encryption of card information details and all other sensitive data is protected.
Paypal
PayPal meets the PCI standards of compliance using their solution called Payflow Link with 128-bit SSL encryption. Visa, MasterCard, American Express, Discover Card, and JCB all meet the minimal requirements. Unfortunately, a fee of $4.99 applies. 3D Secure (3DS) authentication is the markup language-based protocol designed to be an additional security layer for online credit and debit card transactions. It prevents fraud via credit card schemes like Verified by Visa and MasterCard SecureCode.
We collect information for the following purposes; services, customer support, promotional contact with our Visitors and Users and statistical data for service improvement to comply with applicable laws/regulations.
Only personal information needed for the services is received, collected and stored.
Stored information includes; name, login, e-mail address, address, phone number and service history.
Credit card information from transactions is always automated and not stored by us.
Electronic communication information is stored; comments, feedback, rewards program, product reviews and recommendations.
Your data is stored through Wix.com data storage, databases and applications. The firewall protects stored data on secure servers.
You have exclusive ownership and control of your documents.
There is no sharing of contact details from enquiries or content to 'third parties'.
Upon your request, we are happy to sign a non-disclosure agreement.
We give you relevant updates of each stage of the website or editorial work as requested.
Security
Medical Presentations meets the needs of the stakeholders with a respectful attitude, knowledge and a teamwork approach. To achieve success in the projects agile strategies are used in project management planning to find solutions.
Medical writing support can be most useful in improving literature to suit the level of understanding of the target audience.
Scientific knowledge, technical writing expertise, research and awareness of the relevant guidelines for documentation will make easier to present your work with quality standard.
Review of supportive and related online publications.
Keywords for search software.
Preferred terminology.
Audience profiling and gap analysis.
Reading and comprehension level assessment.
Present data clearly in text, tables and graphs.
Interpret highly complex data correctly and summarise statistical findings.
Data visualisation to improve the message understanding and impact.
Infographics, medical illustrations and videos.
Citations, referencing and footnotes.
Setting up an impressive document
E-capability with digital and social media
Graphing and table/figure creation and formatting
Presentations and slide layout/formatting
Reference/bibliography management
Electronic document transmission format and conversions
Literature and Internet/intranet/portal search
Hyperlinking, bookmarking, paging methods and margins
Table of contents generation
Advanced data encryption
Hard drive password and software passwords
Document management: security and encryption Firewall protection
Authorised deletion
How compliance meets the needs of regulatory bodies?
There are a lot of regulations and guidelines in the industry. Keeping up-to-date is important to the success of the business.
APA Style Manual
AMA Manual of Style
Australian Guide to Legal Citation
Publication Manual of the American Psychological Association (7th ed.)
Australian Clinical Trials Handbook
National Statement on Ethical Code in Human Research 2018
Australian Therapeutic Goods Regulations 1990
Therapeutic Goods Advertising Code (No.2) 2018
Australian Goods Advertising Compliance 2019-2020
Australian Regulatory Guidelines for Advertising Therapeutic Goods (ARGATG)
Medicines Australia Code
ICH Guideline for Good Clinical Practice
Australian Regulatory Guidelines for Medical Devices
U.S. Food and Drug Administration (FDA) Regulatory Procedures Manual
Web Content Accessibility Guidelines (WCAG) 2.2
Techniques for WCAG 2.2
Website Development
Businesses understanding the importance of digital connectivity will find our options appealing. We make online advertising affordable with inexpensive websites. You can keep attracting new customers with a professional website.
All the organising can be done in one place, domain hosting, email address, content, researching the industry competition and website building. Talk directly with the specialist developer, ask some questions, we can achieve your objectives by using design.
Websites can cost between $450 to $1500.
Website are offered as fixed prices for standard features. Additional pages are $100 per page and there is an hourly rate of $35 per hour. Read the pricing guide to get a better idea about the website functions and inclusions. You will find this under the website pricing.
Getting your business online and identified as legitimate or genuine starts with connection, website security and search ranking design. Communicate your best practices to make your business instantly recognisable. Accreditations, licences, testimonies, certifications and memberships are highly valued as a profession standard.
An Australian business name (ABN) registration can take 2 to 5 business days. Connecting your website with a domain takes 24 to 72 hours. Website development can take approximately 2-4 weeks.
Websites are developed to be secure and enable safe communication. Protection includes secure sockets layer, transport layer security (1.2), Payment Card Industry Data Security Standard Compliance (Level 1) for transactions and distributed denial of service (DDoS) protection) to filter traffic.
Hypertext transfer protocol security (https:// displayed with the domain name) secures data from the web server to the client. The HTTPS is used to obtain secure sockets layer coding for a SSL digital certificate. SSL certification authenticates a website's identity and is an easy way to boost SEO ranking. Obtaining a SSL certificate can take up to a few days.
Website ranking with search engines drive competition and help increase consumer confidence to make informed decisions. Changes in website ranking criteria make it beneficial to have up-to-date website content and stay competitive with industry advertising trends.
Mobile-friendly websites are indexed first in SEO ranking. The best way to improve SEO ranking is with faster loading speeds, relevant content, better images, heading tags and blogs. Online tagging tools with instant verifications also make SEO tracking and indexing quicker. Your main service page can usually be tracked by search engines with the first 1-2 weeks. Search engine indexing of websites always increases with time. Depending on optimisation it may take up to 12 months.
Use our easy ordering process to get a website to meet your business goals and expectations. Simply view the pricing guide of our flexible website options. Send us an email with a brief description of your business message, service/product descriptions, media, theming, colour scheme, fonts and contact details. Use an online form or just email any specific feature requests.
Websites
To add a new question go to app settings and press "Manage Questions" button.
Yes! To add a picture follow these simple steps:
Enter App Settings
Click the "Manage Questions" button
Click on the question you would like to attach a picture to
When editing your answer, click on the picture icon and then add an image from your library
Yes! Users can add video from YouTube or Vimeo with ease:
Enter App Settings
Click the "Manage Questions" button
Click on the question you would like to attach a video to
When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL
That's it! A thumbnail of your video will appear in answer text box
Enter your answer here
Creative functions
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